We work alongside your team, not above it
Your internal IT knows your business. We bring the depth, the tooling, and the coverage they need to do their best work.
When your IT team is stretched thin
You hired smart, capable IT people. But one or two people cannot cover everything. They handle help desk tickets all morning, then try to squeeze in a security project after lunch, then get pulled into a vendor call, then troubleshoot a network issue at 4:30. Strategic work gets deferred. Specialized projects stall. When someone takes a vacation, coverage gaps open up.
The answer is not to replace your team. It is to give them the support structure that lets them focus on the work only they can do. The deep institutional knowledge. The relationship with your staff. The understanding of how your business actually operates day to day.
Co-managed IT fills the gaps without displacing the people who already know your environment best.
What is included
Tier 2 and Tier 3 escalations
When your team hits a complex issue outside their specialty, they escalate to us. Server failures, complex networking, security incidents, cloud architecture questions. We handle the deep technical work so they can stay focused on your users.
After-hours and weekend coverage
Your internal team should not be on call every night and every weekend. We provide after-hours monitoring and emergency response so your people can rest and your systems stay covered.
Security tooling and management
We deploy and manage enterprise-grade security tools across your environment. EDR, email filtering, DNS protection, vulnerability scanning. Your team gets the visibility and alerts. We handle the configuration and tuning.
Project support
Office moves, server refreshes, cloud migrations, network redesigns. We provide the extra hands and specialized expertise for projects that would otherwise pull your team away from daily operations for weeks.
Shared documentation platform
We work in a shared documentation system so your team and ours always have the same picture. Network diagrams, credentials, procedures, and runbooks are maintained together and accessible to both sides.
Backup and disaster recovery management
We configure, monitor, and test your backup systems. Your team knows the recovery procedures. We make sure the backups are there when they need them.
Quarterly planning sessions
We sit down with your IT lead each quarter to align on priorities, review the security posture, and plan upcoming work. No surprises. Clear division of responsibility.
How the partnership works
Define the split
We meet with your IT team to understand what they handle well, where they need support, and what falls through the cracks. Together, we define a clear division of responsibility. Nothing ambiguous. Nothing duplicated.
Deploy shared tooling
We set up monitoring, security, and documentation platforms that both teams use. Shared visibility means faster resolution and no finger-pointing when something goes wrong.
Establish escalation paths
Your team knows exactly how to reach us and what to escalate. We know exactly what your team handles and what requires coordination. The handoffs are clean and documented.
Operate and adapt
As your needs change, the split changes. If your team grows and takes on more, we step back. If a new project requires specialized skills, we step in. The relationship flexes with your business.
Security tools we bring to the partnership
Related Services
Managed IT
If you do not have internal IT staff and need a full outsourced solution, our managed IT service covers everything from help desk to strategic planning.
Cybersecurity
Advanced security layers including incident response planning, compliance alignment, and threat hunting.
Projects & On-Demand
Need project-based help without an ongoing contract? We handle fixed-scope IT projects at a fixed price.
Frequently Asked Questions
We define the split together during onboarding. Common patterns include your team handling Tier 1 support and daily operations while we handle escalations, security, and projects. But it is entirely flexible. The split is documented and reviewed quarterly.
That depends on what works best for your organization. Some clients prefer we work only through their IT lead. Others want us available directly to staff for specific issues. We adapt to your communication preferences.
Because we share documentation and have visibility into your full environment, we can step in immediately to cover the gap while you hire. If you decide not to replace the role, we can transition to a full managed IT arrangement.
It depends on the scope. Because your internal team handles part of the workload, the monthly cost is typically lower than a full managed IT engagement. You pay for the support and tooling you actually use.
Yes. The transition is straightforward because we are already familiar with your environment. If your needs change, we adjust the engagement to match.
No. Co-managed IT runs month-to-month, just like our managed IT service. We ask for 60 days notice if you decide to end the engagement.
Let your IT team do their best work
Book a call to talk through what your team handles well and where they need support. We will map out a co-managed arrangement that actually fits.
Or call (604) 613-0150