Co-Managed IT Support for Internal Teams in Metro Vancouver & Fraser Valley
Keep control while augmenting capacity and expertise—without over-hiring.
Our Co-Managed IT model supports your in-house team with escalations, monitoring, and project assistance while you maintain strategic ownership of systems and policy.
How we help internal IT
- Tier‑2/3 escalations & project support
- Monitoring, alerting & documentation hand‑off
- Security tooling & policy templates
- Vacation/after‑hours coverage
We act as your Tier 2/3 partner, offloading routine tickets and projects so your staff can focus on innovation and automation. You gain access to enterprise-grade monitoring and tooling without enterprise-level overhead.
Already fully outsourced? Explore our Managed IT Services
Common projects
- M365/Azure hardening & MFA rollouts
- SharePoint/OneDrive migrations
- Firewall refresh & zero‑trust access
- Backup/DR testing & drills
These projects help standardize security and productivity across multi-office and hybrid teams. Our engineers work alongside your admins to plan, deploy, and document every change.
For advanced security initiatives, see our Cybersecurity Services
Our Co-Managed IT Approach
Every engagement begins with a collaboration audit to map responsibilities and tool ownership. We then deploy shared dashboards, define escalation paths, and standardize ticket flow. This keeps everyone aligned and reduces noise in communication.
Security Alignment & Tooling
From MFA and EDR to backup testing and change tracking, our shared security baseline protects your infrastructure without locking you out of control. We also align policies with PIPA/PIPEDA and audit readiness standards.
Need help hardening cloud tenants? See Cloud & Microsoft 365
Reporting & Continuous Improvement
You’ll receive joint monthly reports covering uptime, patch rates, and risk scores. Quarterly roadmaps highlight where to invest for maximum ROI. If you need extra hands for specific deployments, our Projects & On-Demand
Where We Serve
Co-Managed IT available onsite in Vancouver, Surrey, Langley, Abbotsford, Burnaby, and Richmond—plus remote support Canada-wide.
Free Assessment
Not sure where to start?
Book a 15–30 minute co-managed IT assessment. We’ll review your goals and give you practical next steps—no jargon, no pressure.
- Security & patching review
- Backup & disaster recovery baseline
- Cost-saving recommendations
Local owner-operated • Same-day on-site (selected cities) • PIPEDA mindful
FAQ
What is Co-Managed IT and how does it work?
It’s a shared model where your internal team and Nexanova collaborate on support, monitoring, and projects while you retain control of systems and policy.
Who benefits most from Co-Managed IT?
Organizations with 1–3 IT staff needing extra capacity for projects, Tier 2/3 escalations, and after-hours coverage.
What’s the difference between Managed and Co-Managed IT?
Managed IT = fully outsourced. Co-Managed IT = shared responsibility and visibility.