Managed IT Services
We manage your IT so you can focus on patients, clients, and growth — not downtime. Our local technicians provide same-day onsite support in select cities and 24/7 monitoring across Metro Vancouver & the Fraser Valley.
Our Managed IT Services are built for small and medium businesses that depend on technology but don’t want the overhead of managing it themselves. From dental and healthcare clinics to law firms, accountants, and professional offices, we keep your systems secure, compliant, and high-performing.
What’s included
Each service level includes proactive patching, monitoring, and documentation, with optional add-ons like backup verification and user awareness training. (Learn more about our Cybersecurity Services.)
Help desk & remote support
Rapid response from a friendly local team. We resolve most issues remotely, and dispatch technicians onsite when hands-on help is faster.
Proactive maintenance & patching
We schedule updates and patching so your devices stay secure without disrupting your team’s workday.
Endpoint & server management
From provisioning to retirement, we track asset lifecycle, warranty status, and security posture across workstations and servers.
Network, Wi-Fi & cabling
Reliable connectivity with modern switching, secure Wi-Fi, and clean cabling. We document everything for faster troubleshooting and audits.
Quarterly roadmap & budgeting
Clear IT plans aligned to your goals and seasonality, including hardware refresh cycles, licensing, and security improvements.
Why it works for SMBs
- Predictable monthly pricing: scale up or down as your team changes — no surprises.
- Security-first by default: MFA, least-privilege, backup verification, and endpoint protection as baseline.
- Measured outcomes: monthly health reports, patch compliance, ticket trends, and risk reduction you can see.
Predictable pricing and clear service-level agreements mean no surprises. You get enterprise-grade tools, transparent reporting, and a single local partner who knows your business. (If you have internal IT staff, our Co-Managed IT program extends your team’s capacity without losing control.)
How we onboard
- Discovery & assessment: we review your endpoints, network, servers, cloud, and security policies. Quick wins are flagged immediately.
- Stabilize & secure: we apply updates, configure MFA, verify backups, and tune monitoring/alerts to your environment.
- Operate & improve: monthly check-ins and quarterly roadmap meetings keep your IT aligned with budget and growth.
This onboarding framework ensures stability, security, and zero disruption during transition. You’ll receive a 30-, 60-, and 90-day progress report followed by ongoing quarterly reviews.
Compliance note: our processes are mindful of PIPA/PIPEDA requirements for privacy and data handling.
Security Baseline (from Day One)
Every managed client starts with a strong baseline: MFA enforcement, least-privilege access, endpoint protection (EDR), encrypted cloud backups, and email filtering against phishing and spoofing. We also validate backup integrity and run vulnerability scans to meet PIPA/PIPEDA compliance standards. (Explore our Cybersecurity stack for advanced controls.)
Reporting & Continuous Improvement
You’ll get monthly health and ticket reports, patch compliance summaries, and quarterly roadmaps that align IT investments with your business goals.
Our reporting gives full visibility—what’s working, where risks are rising, and how your security posture improves each quarter. (We also integrate with Cloud & Microsoft 365 and Projects & On-Demand for a complete IT ecosystem.)
Where we serve
Onsite support in: Vancouver, Surrey, Langley, Abbotsford, Burnaby, Richmond, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, North Vancouver, West Vancouver. Remote IT support available anywhere in Canada.
Nexanova Systems proudly serves small and mid-sized organizations across Metro Vancouver and the Fraser Valley — including Vancouver, Surrey, Langley, Abbotsford, Burnaby, and Richmond.
Industries we support
- Dental & Healthcare — privacy-minded and dependable
- Law & Professional Services — uptime and confidentiality
- Accounting & Finance — secure data and audit-friendly controls
- Real Estate, A/E, Non-profits, Retail & more
Related services
Free Assessment
Not sure where to start?
Book a 15–30 minute IT support assessment. We’ll review your goals and give you practical next steps—no jargon, no pressure.
- Security & patching review
- Backup & disaster recovery baseline
- Cost-saving recommendations
Local owner-operated • Same-day on-site (selected cities) • PIPEDA mindful
FAQ
What is included in managed IT services?
Proactive maintenance & patching, 24/7 monitoring, help desk & remote support, endpoint & server management, network & Wi-Fi management, and quarterly IT roadmapping.
Do you provide onsite support?
Yes. Same-day onsite support is available in select Metro Vancouver and Fraser Valley cities, with responsive remote support across Canada.
Can you work with our in-house IT team?
Absolutely. Many clients combine Managed IT with Co-Managed IT for escalations, tooling, project assistance, documentation, and after-hours coverage.
How are managed IT plans priced?
Predictable monthly pricing based on users and devices, with clearly defined service levels. Optional add-ons include security awareness training and backup testing.