Your IT department, without the overhead
Small business IT support built on proactive monitoring, maintenance, and a dedicated team that knows your environment. Predictable monthly pricing. No long-term contracts.
The cost of reactive IT
Most small and mid-sized businesses operate without a structured IT function. Technology decisions happen ad-hoc. Updates get deferred. When something breaks, someone Googles the error message or calls whoever fixed it last time.
This works until it does not. A ransomware attack encrypts your files on a Friday afternoon. A server failure takes your business management system offline during business hours. A missed patch exposes patient or client data. The cost is not just the repair bill. It is the lost revenue, the compliance exposure, the staff time spent working around broken systems, and the erosion of trust with the people who depend on you.
Reactive IT feels cheaper because you only pay when something goes wrong. But the incidents are more expensive, the downtime is longer, and the risk compounds every month you go without a plan.
What is included
24/7 monitoring and alerting
We monitor your endpoints, servers, network devices, and cloud services around the clock. When something goes wrong, we know about it before you do and often resolve it before it impacts your team.
Help desk support
Your team gets a direct line to our support team for day-to-day IT issues. Password resets, software problems, printer issues, connectivity questions. Real people who already understand your environment.
Endpoint management
Every workstation and laptop in your environment is patched, updated, and secured. We manage operating system updates, application patching, antivirus, and endpoint detection and response across your fleet.
Network management
Firewall configuration and monitoring, switch management, wireless optimization, and VPN setup. We maintain your network infrastructure so your team stays connected and your data stays protected.
Server and cloud management
On-premise servers, hosted infrastructure, and cloud workloads. We handle provisioning, patching, backup verification, and performance monitoring so your critical systems stay available.
Backup and disaster recovery
Automated daily backups with regular test restores. We verify that your backups actually work, because an untested backup is not a backup. Documented recovery procedures for your most critical systems.
Vendor management
We coordinate with your software vendors, ISPs, and hardware suppliers on your behalf. No more sitting on hold with your internet provider while your team waits.
Quarterly technology roadmaps
Every quarter, we sit down with you to review your environment, discuss upcoming needs, and plan technology investments. No surprise expenses. No deferred maintenance building up behind the scenes.
Documentation and asset tracking
We maintain a complete inventory of your hardware, software licenses, network topology, and administrative credentials. If something happens to us, you are never locked out of your own systems.
How we work
Discovery and assessment
We start with a thorough audit of your current environment. Hardware, software, network, security posture, backup state, and vendor relationships. No sales pitch. Just an honest picture of where things stand.
Onboarding and hardening
We deploy our monitoring and management tools, apply our security baseline to every device, verify backups, and document your environment. Most onboardings complete within two weeks.
Ongoing management
Your environment is monitored continuously. Patches are applied on schedule. Issues are resolved proactively. Your team has a direct line to our help desk for anything that comes up.
Quarterly reviews
Every quarter, we review performance metrics, discuss upcoming projects, and update your technology roadmap. You always know what is happening with your IT and what is coming next.
Security baseline on every deployment
This is not an add-on. Every Nexanova client gets this from day one.
Related Services
Cybersecurity
Layered protection beyond the baseline, including phishing simulations, incident response planning, and compliance alignment.
Cloud & Microsoft 365
Migration, security hardening, and ongoing management of your Microsoft 365 or Google Workspace environment.
Co-Managed IT
Already have internal IT staff? We can augment your team with escalation support, after-hours coverage, and security tooling.
Frequently Asked Questions
You pay a flat monthly fee per user or per device, depending on your plan. That fee covers monitoring, maintenance, help desk support, and our security baseline. No hourly billing. No surprise invoices when something breaks. The price you see is the price you pay.
No. We operate on month-to-month agreements. We keep your business by earning it, not by locking you into a multi-year contract. We ask for 60 days notice if you decide to move on, which gives us time to transition your environment cleanly.
Critical issues affecting multiple users or core business systems are responded to within 15 minutes. Standard help desk requests are typically acknowledged within 30 minutes during business hours. After-hours emergency support is available for critical issues.
Yes. Our management tools work regardless of where your team is located. We manage endpoints whether they are in your office, at home, or on the road. Cloud-based monitoring and remote support mean your team gets the same level of service everywhere.
We audit your environment, deploy our management and security tools, apply our security baseline, verify backups, and document everything. We coordinate with your team to minimize disruption. Most onboardings complete within two weeks for environments under 50 users.
Yes. We manage Windows, macOS, and common Linux workloads. Our monitoring, patching, and security tools cover all three platforms.
We hand over complete documentation, credentials, and knowledge transfer. Your environment is yours. We also offer co-managed IT if you want to bring someone in-house but keep us for escalations and specialized work.
See where your IT stands
Book a 15-minute IT assessment. We will review your current environment, identify the gaps, and give you an honest assessment of what proactive IT management would look like for your business. No obligation.
Or call (604) 613-0150