Full IT From Day One for a New Beauty Brand
A new beauty brand needed its entire IT environment built from scratch — workstations, office printer, email on a custom domain, secure cloud storage, backups, and a security baseline ready for day one.
- Client
- Beauty Brand
- Location
- Metro Vancouver, BC
- Setup
- Small team, ecommerce-led
- Software
- Microsoft 365, cloud storage
A brand launching with no IT
The founders were launching a new beauty brand. They had a brand, a product plan, and a store — and no IT. No workstations, no email, no file storage, no security, no one to handle any of it.
They didn't want to become part-time IT admins while launching a business. They needed someone to scope it properly, stand it up, keep it secure, and quietly look after it forever.
Greenfield environment
Nothing in place. Every device, every account, every policy had to be specified, purchased, configured, and documented from scratch.
Custom-domain email
Email on the brand's own domain, not a generic address. Proper deliverability (SPF / DKIM / DMARC) so marketing and customer communications land in inboxes, not spam.
Secure cloud storage
A single, secure place for brand assets, product files, supplier documents, and financials — accessible to the team, protected from the rest of the internet.
Office printer setup
Office printer for packing slips, supplier forms, and general office use. Connected to the right workstations, with secure print policies.
Security baseline
MFA on every account from day one, endpoint protection on every workstation, encrypted backups verified daily. Not bolted on later.
Ongoing care
A founder doesn't want to wake up to a drive alert or a phishing scare. They wanted someone to own the outcome month to month.
What we did
Hardware procurement
We scoped every workstation, the office printer, and supporting network gear to the brand's actual workload and growth plan. Negotiated pricing, sourced everything with accidental damage warranty.
Network and workstations
Deployed UniFi network gear with a simple, segmented design. Configured workstations with Microsoft 365, endpoint protection, and a managed domain so any team member can log in anywhere.
Custom-domain email and Outlook
Microsoft 365 tenant with custom-domain email, SPF / DKIM / DMARC configured for deliverability. Outlook deployed on every workstation. Shared mailboxes for customer service and orders.
Cloud storage and file structure
Secure cloud storage configured with a clean folder structure — brand, product, operations, finance. Permissions set so the right people see the right files.
Office printer setup
Office printer installed and connected to the relevant workstations, configured with secure print policies so nothing confidential sits in a tray.
Security baseline
MFA enforced on every account, EDR on every workstation, DNS filtering to block known bad domains, encrypted backups running and verified daily before go-live.
Documentation and handoff
Every device, account, and setting documented so the owners are never locked out of their own systems. Contact paths for anything that needs attention.
Ongoing managed coverage
Monthly managed IT since launch. 24/7 monitoring, patch management, help desk for the team, backup verification, and quarterly check-ins with the founders.
Measurable results
- Go-live IT environment
- Ready on schedule
- MFA enforcement at launch
- 100%
- Endpoint protection (EDR) coverage
- 100% of workstations
- Custom-domain email deliverability
- SPF / DKIM / DMARC configured
- Backup verification
- Daily verified restores
- Uptime since launch
- > 99.5%
- Average IT response time
- < 30 minutes
- Owner time spent on IT
- ~0 hours / week
“When we opened, Nexanova set up our full IT from scratch and they've looked after it ever since. Backups, security, updates — we don't think about any of it.”
Owner
Beauty Brand